Mint Mobile plans are already extremely low-cost, so they do not offer further discounts for families. So far it's been worth the price. I prepaid for a whole year and have no regrets! Profiteering off this. I called them back - awful hold times and music again. We've sent you a private message asking for some information. Customer Service Customer service is the backbone of any successful company. There's no 3 minute grace period. Said system maintenance caused the problem then said try with trial in 3 hours. Just got my $5 trial SIM from Mint Mobile and activating it via telephone was so bad that I started fighting with other people in the room with me who were telling me to just hang up because of how awful the treatment was. Regulatory Recovery Fee: The Regulatory Recovery Fee is assessed to help recover Mint Mobile’s administrative costs to comply with various federal and state programs. We are sorry for the inconvenience with this matter. JUST DO MONTH TO MONTH and give people a good deal. If I spend any time without actively typing they end the chat immediately. I thought it was too good to be true but it wasn't! While our site doesn't feature every carrier or provider available on the market, we're sure you'll be able to make significant savings from the information we provide and the free independent tools we create. The prices are cheap, but you get what you pay for. They stole from us. AS AN ESSENTIAL WORKER!?! I left the chat page to look up the information they would need (like the ticket number) while they were supposed to be working on my problem. Honestly, MINT MOBILE CUSTOMER SERVICE IS SO BAD. Mint Mobile are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Needless to say, I stayed with Mint Mobile after my free trial ended. Also, having your voice prompt menu say “f*kk” to callers is.......not cool or “hip” - and I’m a sailor! (BTW, I really hope you didn’t give the ‘Karen’ below a refund for the remaining 6 months of her 12 month prepaid plan. Mint Mobile customer service is awful. I'm looking for another carrier later on today. Do not prepay, they will steal your money if you switch. To use Mint Mobile, your iPhone (or another smartphone) must be unlocked and use the GSM network. Total scam. Hi, we're truly sorry for this situation. Price is really good but coverage isn't great where I live. They were visa debit cards. I got Mint Mobile for my grandmother, who doesn't really use Internet other than making calls to friends and friends abroad. AFTER BEING TRANSFERRED TO FOUR MORE PEOPLE AND BEING HUNG UP ON ONE MORE TIME, I AM TOLD PLAN RENEWALS ARE NON-REFUNDABLE. We've sent you a private message asking for some information. Mint Mobile was great back when it was called Mint SIM. No. The signal is just about as good as my provider's signal and it is super easy to use. The overall rating of the company is 2.3 and consumers are mostly dissatisfied. This is such an amazing service! Mint Mobile won me over with its low pricing! AFTER ALL OF THIS I WAS HESITANT TO RENEW MY SERVICE BUT ONE OF THEIR CUSTOMER SERVICE REPS TOLD ME MY PROBLEM WOULD BE FIXED IF I RENEWED A PLAN ON ONE OF MY SIM CARDS. Going to switch to Hello Mobile. AS AN ESSENTIAL WORKER!?! After I used up the 12GB I paid for I was cut off from the internet. If you're not sure whether your current phone is compatible by Mint Mobile, you can find out at Mint's Bring Your Own Phone page. It's not dependable at all - dropped calls are all too common, which is frustrating when I depend on my phone for my job. Their new unlimited plan is amazing! Those several days are days I needed to be working and due to their seeming disregard for my phone’s activation I lost hundreds of dollars. I had transferred my number, not anticipating such an onslaught of texts on top of the occasional calls. We would like to sort things out for you, as soon as possible. I have been mostly happy with my Mint service so far. If the network was so bad, why decide to commit to a plan when your free trial is up? Tello doesn’t offer any family plan options, so if you’re looking for that – go with someone like Total Wireless. You’d be foolish not to go with this MVNO. The auto new is terrible:* Mint was flagged as fraudulent, by credit card company, they should be know or make themselves known. I finally talked to someone who finally understood that the right thing to do is send me those damn free loops. You can check your devices compatibility on the Mint Mobile website before you signup. which is fine I JUST WANT MY MONEY BACK SO I CAN BE DONE WITH ALL THINGS MINT MOBILE AND ANY OTHER COMPANY ASSOCIATED WITH T-MOBLE. Xfinity Mobile customer service wait time listed in the app. Affirm For questions related to Affirm payments and financing, please contact: 12GB for $25 a month is the best deal you can possibly get from a carrier and it also uses T-Mobile which works great in metro areas. Additional lines can be added for $20 per line on all of Reach’s shared data plans. Really really poor customer service. This experience does not inspire me to keep using Mint in the future. They keep suggesting a different solution when I wanted to switch from Mint Mobile after noticing a drop in call quality for weeks now. During the starter kit, it had great reception. You don't have to buy a new phone, since you can bring your device to Mint Mobile. I have a family plan and while one transaction went thru the next didn't.. How fraudulent do they think Mint is or what's going on there?Anyway Mint was far from helpful or understanding. Thank you for contacting Mint Mobile. I dont know if they will do the right thing and send me those loops, just to make me happy or they will continue to stand on some stupid cutout of the offer and their terrible customer service who lied or didnt know this themselves, but just gave me what they thought I wanted to hear.SHAME on MINT and Ryan Reynolds.There is no way to contact the corporate offices.That is a terrible sign.Customer beware.Update 11.27.20 : so Mint sent an email saying that they would send me the loops even though they say Im not entitled to them. The only good thing about it was the price. I’m so glad I did! Most people don't need unlimited data, the average person only used 2-5GB per month. My account has been suspended because of this! If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked. I moved my service to Mint Mobile about 3 weeks ago. I believe its because they know they've locked you in for a year so you have to stay or they steal your money. All you need is an unlocked phone and you're good to go. I still have not seen any movement on the refund front (such as a pending transaction) but the services that I paid for have been completely shut off. I am 100% sure that the start kit SIM does use the actual Verizon part of reception, and when you purchase the actual sim, then you get depriotized. It's like Mint Mobile doesn't even want my money. Recommending to my friends and family. Pros: Cheap, Price, Value if it works on your phone, No bill for months at a time, Very affordable. I never seem to run out of data no matter how much I use! Only the latest review will count in the company's TrustScore. This means that you pay for 30 days when your plan starts, not afterwards. I NOW HAVE $261 LESS IN MY BANK ACCOUNT AND A PHONE WITH A SIM CARD THAT CAN'T RECEIVE CALLS!?! Started reading these and just bailed on it. I've been hung up on three times WHICH LEFT ME WITHOUT SERVICE FOR MORE THAN 3 DAYS!?! Mint Mobile allows new subscribers to purchase their first three months of service at the monthly rates that are normally offered on 12 month plans. BUT THEY HAVE NEVER COME!This is the pattern with MINT customer UNservice.They all tell you they are going to do what you want and what they should do for you, but they never carry it out.SHAME on RYAN REYNOLDS! Mint has gotten favorable feedback for its inexpensive rates and simple user experience. Yes, Mint Mobile includes calls to international countries, more information can be found on the Mint Mobile website before you sign up. calls and 3GB LTE data is very generous in the mobile industry. She said she was sending them again, and I could expect them in 5days.Then 8 days later, no loops, i called again. Here we are again. They have great customer service, and they are the cheapest LTE providers that I have found. Mobile app: The bulk of Mint’s users are on mobile, and the service’s mobile apps (the overall app and Mint Bills for payments) are suitably strong. Since I made the switch, I’ve had no problems whatsoever. Mint Mobile's cheap but it seems that it's cheap for a reason. This is crazy. Mint uses T-Mobile’s network so signal strength and call quality and data speed are all fine on my Moto E4 phone. Hey Micaela, we're stoked to hear about your experience with us. Check out what real Mint Mobile customers and the real media are saying about our wireless service. The more you're willing to buy at once, the lower your monthly price. Not sure how they can't see the charges, but completely unhelpful. Up to 4 lines can exist on an account. As a customer for over a year now, I honestly believe some of these negative reviews are made up. Coverage is always fantastic and it's so cheap and fast. Our partners compensate us. There are more fish in the see. It's easy to port your existing phone number to Mint Mobile during the activation process. Suffice to say I will not be proceeding with a full plan after my trial is up. I only hope Mint Mobile would occasionally offer existing customers some perks, as currently they are doing promo for new customer, buy 3 months and get 3 months free, but no perk for existing loyal customer. Mint Mobile makes it easy to adjust your data allowance mid-month. The address is [email protected] Look into allll options before you consider Mint Mobile! Hello, we're truly sorry for the inconveniences you've been having with the service. Not worth the anxiety. The screen just crashes after I put in my billing info and I can't progress past that point. When I got Simple Mobile, I didn’t know I’d be communicating with them so frequently. That we would have to go to a bank, cash in the debit cards put them on one debit card and then could call them back. If you don’t want to pick up the phone, there’s also chat and email support. Is it realllly worth saving 5-10 baby dollars a month? My 30-day trial of Mint Mobile was problem-free, so I never had to call customer service. WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED. Mint Mobile offers some of the lowest rates around, provided you're willing to pay for coverage up front. I contacted them but they told me that it was my fault that I didn't activate it during the sale and the promo ended. Mint Mobile -Saving and Profitting. I originally signed up for the bargain-basement $25 plan to save some serious coin on my cell phone bill. Mint Mobile is a low-cost cell phone service provider that offers plans with unlimited talk and text, and LTE data. Voicemail and international texting is included (I tried both). For $15 a month, there wasn't much to lose if Mint Mobile didn't work out. That’s been fine with my low usage. International calling is available too, but only if you first add credit to your account - however even though I never added any credit, I could still make International calls (at least short ones - I haven’t tried more than that). Mint is a reseller of T-Mobile service (MVNO) and they are in denial about coverage gaps. I went to an Xfinity Store and couldn’t get an immediate replacement, but I … For an amortized rate of $25 per month, you can get a very good AT&T service plan. Good product. Good service and value. I’ve already been recommending them to anyone. I don't like that some of the investors like are socialists like Ron Conway.I looked up who the investors were.So don't buy one just because Ryan what's his name promotes it other socialist are contributing money for this cheap junk phone.I don't recommend it to true americans. Hello, we're truly sorry for the inconveniences this may have caused you. The Mint Mobile Rep DID NOT point me to any such "policy" in black and white. But the last time they told me they would contact me, they didnt. Being on a fixed budget and retired. I didnt see the ninja loops in my cart. Hello, we're truly sorry for the inconveniences this may have caused you. Subtotal: Cost of the plan chosen. Was usable straight out of the box. ), I get to keep my old phone number, and I can prepay months in advance to save even more money. Unfortunately I would often lose signal and the customer service is appalling. HERRRREEE we are, we decided to switch, and what happens??? Mint is just as greedy as the big providers! If you have to call in for help, it may not go well – as Mint subreddit users discuss. I was skeptical because of said low pricing but after trying it for myself I realized how exceptionally good this service is! SIM card delivered faster than expected. During the 3-4 days, I've been without service my car broke down leaving the auto repair shop NO WAY TO GET IN TOUCH WITH ME. Mint Mobile is good enough for me. Thank you! I called customer service. Yes, Mint Mobile allows tethering but it may depend on the plan you select, so you will need to check on the Mint Mobile website. If you reside within Xfinity’s market map, you probably don’t have much of a choice on that to begin with (unfortunately), as Xfinity often has monopolistic coverage of cable/Internet lines in most of the markets it is in. LO AND BEHOLD IT WAS NOT. We would like to sort things out for you, if possible. I ordered 2 years of service and new iphone se with sim card. their ChatBot suddenly is not available even during stated business hours.I'm hoping my refund request doesn't vanish into the mint mobile abyss and leaves me out $45 I paid for this SIM card.I'm starting to feel I got scammed. Dropped calls and bad call quality sums up my experience with Mint. The data plans vary based on data available, but all of them include the same data speed, a 4G network and hotspot.With all prepaid plan purchases, you will also get the following: a new SIM card, … Mint mobile has severely negatively impacted my life and I do not recommend their service to anyone who needs something reliable. Mint is a mobile virtual network operator (MVNO) that uses T-Mobile towers. AS SOON AS I PAID FOR IT SHE TOLD ME ABOUT PROBLEM WAS FIXED. Phone is too important to take chances on this service. Had them cancel the one payment they have and am now stuck in support hell at the bank to undo their screw up. ). Slow Data Hello, I recently switched to Mint Mobile from T-Mobile. For this I have to wait to be called back. I'll take you through the signup process and the number porting and activation processes. MoneySavingPro believes everyone should be able to cut their bills and choose the best deal based on their individual requirements. Just a huge thank you for all the gigs for low prices! The only downside is that the website isn't the easiest to figure out. * Mint drops you on renewal day, in the middle of the day.They give you no time to figure out a problem, they could renew a day earlier or customer service could renew it for an hour.Customer service was pretty much useless and a bit insulting, because they won't re-enable so you can call your credit card company. I never received the call due to poor service. Mint SIM runs on T-Mobile's network.
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